# Look after one user from the console

Find a person in Users, read their page, tag them, edit their attributes, write to them, block them, sign in as them or delete them, one screen at a time.

When one of your app's users needs help, everything about them is on their page in the console: who they are, how they sign in, what they were sent and did, and the actions your support team needs. This guide walks through it with one person, Priya Shah, who signed up to the app Acme Analytics.

> **Note:**
  A console role that can read and update **Users**, and an app with at least
  one person signed up. Blocking and deleting need update and delete on users;
  see [roles](/console/team-and-roles).

## 1. Open Users

[Open Users in the console](https://console.buildbase.app/dashboard/admin/users)

In the left rail choose **Users**, then **Users** under **Users**. The list is everyone with an account in your apps.

![The Users page under User management, with the Users menu item highlighted as step 1: the counts All users, New users in last 7 days and New users in last 30 days, and Users growth below](/images/users/managing-users/users-list.webp)

## 2. Read the counts

**All users** is everyone with an account; **New users in last 7 days** and **New users in last 30 days** compare each period with the one before. Your plan sets how many people your apps may have.

![The three counts: All users 3 in total, New users in last 7 days 3, and New users in last 30 days 3, each against the period before](/images/users/managing-users/users-stats.webp)

## 3. Find the person and open their page

Below the charts, the table lists each person with their **Name**, **Email**, **Role**, **Type** and whether they have **Two-step** sign-in on. The **?** beside **Type** and **Two-step** says what each value means. Filter by email, tag or any attribute you defined to find one person, then press **View** on their row.

![The users table: Sam Lee and Priya Shah, both role user, type Person and two-step Off, with the View button on Priya Shah's row highlighted as step 3](/images/users/managing-users/users-table.webp)

## 4. Read their page

**User details** shows their name and email, their language, country, currency and timezone, their **Age check** answer and their tags. Below it are their [custom claims](/authentication/custom-claims), their features, and tabs for **Emails**, **Notifications**, **Activity**, **Devices**, **Workflow runs** and **Billing**. The buttons at the top are the actions in the steps below.

![Priya Shah's page: the actions Manage attributes, Compose email, Change role, Block, Delete, View audience and More along the top, and the User details card highlighted as step 4, with Custom claims below](/images/users/managing-users/user-page.webp)

## 5. Make a tag

Tags group people, for a filter, a campaign or a workflow. On the **Users** page press **Manage tags**. In **User tags**, press **Create new tag**, fill **Tag title** and **Tag slug**, and press **Create new tag** again to save it.

![The User tags sheet: Create new tag open, Tag title filled in with Beta tester and highlighted as step 5, Tag slug, and All tags below](/images/users/managing-users/user-tags-sheet.webp)

## 6. Tag the person

On their page, press **Apply tags** in **User details** and pick the tags.

![The User details card with the Apply tags button highlighted as step 6](/images/users/managing-users/user-apply-tags.webp)

## 7. Edit their attributes

Press **Manage attributes**. **User attributes** lists every attribute you [defined](/users/user-attributes), grouped by whether the person can see and edit it, with their value. Change one and save. You can change every one here, including those the person cannot see or edit themselves.

![The User attributes sheet: Public, Editable, and the attribute Company, The company the person works for, with the value Northwind Traders highlighted as step 7](/images/users/managing-users/user-attributes-sheet.webp)

## 8. Write to them

Press **Compose email**. Choose the **Email type** (transactional, such as a receipt or an account notice, or marketing, which needs an unsubscribe link and your postal address), then **Templates** or **Custom**, the **Sender account** and the **Email template**, and send it. What they were sent is on the **Emails** tab.

![The Compose email sheet: Sending email to Priya Shah, Email type Transactional, Templates and Custom, Sender account Acme mail (Default), and the Email template picker highlighted as step 8](/images/users/managing-users/user-compose.webp)

## 9. Stop them signing in

Press **Block**, give a **Reason** if you like, and press **Confirm block**. They are signed out on every device at once, and every sign-in is refused until you unblock them. The reason is for your team: the sign-in page only tells them their account is blocked and to contact support. **Unblock** on their page undoes it, and they keep everything.

![The Block user dialog: they are signed out on every device straight away, the Reason Repeated chargebacks, and the Confirm block button highlighted as step 9 beside Cancel](/images/users/managing-users/user-block.webp)

To sign them out without blocking, use their **Devices** tab: see [sessions and devices](/sign-in-setup/sessions-and-devices#5-sign-them-out).

## 10. See what they see

**More** holds the rarer actions:

- **Sign in as this user** opens your app as them, read-only by default, and **End sign-in-as sessions** ends those sessions early. See [signing in as a user](/sign-in-setup/sign-in-as-a-user).
- **Reset two-step sign-in**, for someone who has it on and lost their phone. See [two-step sign-in](/sign-in-setup/two-step#a-lost-phone).
- **Clear age answer**, for someone refused by the [age check](/sign-in-setup/sign-up-access#an-age-check) by mistake.

The last two show only when they apply to the person.

![The More menu open: Sign in as this user highlighted as step 10, and End sign-in-as sessions](/images/users/managing-users/user-more.webp)

## 11. Delete them

Press **Delete**. The dialog says what goes and what stays: their personal data goes at once, with no grace period, and they are signed out everywhere; workspaces they created and use alone go with them; their activity, email history and audit records stay, under "Deleted user". Press **Delete user now** to confirm. It cannot be undone. See [deleting accounts](/authentication/account-deletion).

![The dialog Delete Priya Shah: what is removed at once and what stays under Deleted user, This cannot be undone, a link to what deleting an account removes, and the Delete user now button highlighted as step 11 beside Cancel](/images/users/managing-users/user-delete.webp)

## Check it works

Block a test user and try to sign in as them in your app: the sign-in page says their account is blocked. Unblock them and the same sign-in works.

## Things to watch out for

- **Blocking is reversible, deleting is not.** For abuse or a dispute, block first.
- **A tag is made on the Users page and applied on a person's page.** **Apply tags** lists only tags that exist.
- **Deleting a person deletes the workspaces only they used.** A workspace with other members stays.
- **Everything here is also an API.** The routes are in [Users](/users/overview#administering-users-over-the-api), for a support tool of your own.

## Next steps

- [User attributes](/users/user-attributes) - define the fields you keep about people.
- [Sessions and devices](/sign-in-setup/sessions-and-devices) - sign one device or session out.
- [Users overview](/users/overview) - users, workspace members and audience contacts.